Politique de remboursement

We accept returns of unopened products purchased only from us for up to 30 days after the delivery date, less 30% fee, and shipping is not refundable except for the damaged or compromised product due to a manufacturing error. 

Return-less resolutions are in place because we don't resell returned products. The FDA strongly discourages accepting returned shipped and opened products. To request a refund for opened or used products, email customerservice@nutri-patch.com with your name and order number, the reason for return, and provide evidence ( document, photo/video ) so that we will investigate, and refunds will be issued, less 30% fee, on a case-by-case basis and are not guaranteed. 

Refunds (if applicable)
Once your return is received, your refund will be processed. The credit will automatically apply to the credit card or original payment method within a certain amount of days.

Please be advised that once the carrier has received your order, our company is not responsible for issues such as non-delivery due to address errors provided by the customer. In this event, we will ask you to re-submit your order with the correct address, as we cannot make changes to orders once they leave our warehouse. In the event an order is lost or missing by the carrier, all valid claims and requests for refunds will be processed through the carrier's insurance initially, if possible, and then our insurance. We ask for your patience while refunds are being processed, as it may take anywhere from 2-6 weeks to complete. 

Late or missing refunds (if applicable)
If you haven't received a refund yet, first recheck your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at customerservice@nutri-patch.com.

Shipping: You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

To return your product, you should mail your product to

ATTN: RETURNS Nutri-Patch® 111 High Ridge Rd. 1st fl. Stamford, Connecticut 06905

Third-Party Retailers; 

Products ordered through a marketplace retailer and not Nutri-Patch.com are subject to the third-party retailer's terms and conditions, shipping, and returns set forth. Therefore, inquiries must be handled directly with the retailer marketplace.