Shipping Policy
Shipping:
Our policy is to fulfill your Nutri-Patch® order as efficiently as possible. Our team of wonderful humans, work with human hands and brains, we inspect every order and sign every purchase slip in your package.
All orders are shipped from our warehouse store in Connecticut, USA, within 1 business day. We offer free U.S. shipping when you order more than 3 patch sets. Otherwise, shipping is calculated at checkout. We offer USPS first class shipping, and packages typically arrive in 3-7 days. We also provide other carriers and priority mail for an additional charge if you need your Nutri-Patch® package sooner within 2-3 days. You will receive emails confirming both the receipt and subsequent shipment of your order. Once the carrier has received your order, we are not responsible for non-delivery due to address errors you provided, and we will not be able to make changes to the order. In this case, we ask that you resubmit your order.
International orders:
We ship far and wide and proud to 215 countries. International carrier prices vary by territory. You'll see shipping options with estimated delivery window times from each carrier at checkout.
Your order may be subject to import duties and taxes, which are incurred once your shipment reaches your destination country. Customs officials determine these fees. Nutri-Patch® is not responsible for these charges nor collects these fees as checkout for international orders.
International lost in transit; Although it is rare, it happens. The delivery times from the carrier are estimates, and customs procedures, holidays, and weather can all cause packages to be lost. International orders will not be considered lost until 45 days after shipment and we cannot process any claims until 45 days has passed. Please note that we do not offer replacements or refunds. If your order has been lost, please notify us and report it as lost within 90 days of the purchase date. You can contact us by chat or email to discuss your options.
Currency:
All transactions on the Nutri-Patch® website are automatically shown and made in USD. You may choose a different currency from the drop down list, if applicable. You can contact your bank for questions regarding conversion rates.
Third-Party Retailers:
Products ordered through a marketplace retailer and not www.Nutri-Patch.com are subject to the terms and conditions, shipping, and returns set forth by the third-party retailer and must be handled directly with the retailer marketplace.
Returns:
Prior to making any returns, kindly read our policies below to see which ones are applicable as well as communicating your request in an e-mail to customerservice@nutri-patch.com.Orders should not be returned without giving us prior notice.
1. We accept returns of unopened products purchased only from us for up to 30 days after the date of delivery, less 30% fee, and shipping is not refundable except for the damaged or a compromised product due to a manufacturing error. Photos of the damaged or compromised products must be submitted first for an investigation prior to returning.
2. Return-less resolutions are in place here because the FDA strongly discourages accepting shipped and opened products. To request a refund for opened or used products, email customerservice@nutri-patch.com with your name and order number, the reason for return, and preferably with a photo. We will investigate, and refunds will be issued, less 30% fee, on a case-by-case basis and are not guaranteed.
Refunds (if applicable):
Once your return is received, your refund will be processed. A credit will automatically be applied to your credit card or original payment method within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@nutri-patch.com.
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To return your product, use the following address:
Nutri-Patch®- RETURN DEPT.
111 High Ridge Road-1st floor
Stamford, Connecticut, US 06905
Returns due to Freight or Shipping:
We inspect our products before leaving the warehouse. Should your order arrive damaged, all claims must be made within 48 hours to customerservice@nutri-patch.com, and we need a complete description of the damage to the product and may require additional photo evidence. Refunds and returns will be handled on a case-by-case basis as outlined in the above sections.
Customer Service:
We love to help! Please direct your general questions, concerns, or order-specific inquiries to customerservice@nutri-patch.com. If you need further assistance, we have chat and phone.
